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Livingston's Consultrans operation
FOR IMMEDIATE RELEASE
October 28, 2003
Toronto, Ontario - Consultrans' dispatch operation has upgraded to ISO 9001:2000 certification, the new standard for top-quality service, Stephen Rowe, senior vice-president of Livingston International's North American ground transportation management operation, announced today.
"ISO certification gives comfort to clients," said Rowe. "It lets them know we are set up to serve them." It also differentiates Consultrans from most other freight brokers, who have not met this quality standard.
The main difference from the earlier certification "is the heightened focus on customer satisfaction, the need to make sure that all our processes work toward that end," he said. "Because Consultrans is so client-focused, few process changes were required. It was mostly a question of revising the manual and training the many employees we have integrated since Livingston International acquired our division more than a year ago," he said.
Consultrans has a reputation for efficiently moving clients' shipments, regardless of the complexity. By the end of September, Consultrans had moved 48,864 loads throughout North America in the previous 12-month period, with an incident ratio of less than one-half of one per cent.
Livingston International Inc. facilitates two-way trade between the United States and Canada through customs clearance, transportation management and Insight, technology solutions for managing trade-related information and processes. Based in Toronto, Canada, the company has over 70 offices and approximately 1,650 employees located at key border points and other strategic locations across Canada and the United States.
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